Privacy Policy
Last updated: March 2025 | OuijaBoardz, Liverpool, UK
We keep this simple. We collect only what we need, we don't sell your data to anyone, and you're always in control.
Who We Are
OuijaBoardz is a print-on-demand streetwear brand based in Liverpool, UK, operating at www.ouijaboardz.com. We are the data controller for personal information collected through this website.
Contact: hello@ouijaboardz.com
What Data We Collect
When you place an order
- Name, email address, delivery address
- Payment information (processed securely by our payment provider — we never see or store your card details)
- Order history
When you browse the site
- Pages visited, time on site, device type (via Google Analytics 4)
- IP address (anonymised)
- Referring website
How We Use Your Data
- To process and fulfil your order
- To send order confirmation and dispatch notifications
- To respond to customer service enquiries
- To understand how people use our website and improve it
We do not use your data for unsolicited marketing without your explicit consent.
Legal Basis (UK GDPR)
- Contract performance — processing your order
- Legitimate interests — improving the website, fraud prevention
- Consent — analytics cookies
Third Parties
- Print & fulfilment supplier — name and delivery address only, to produce and ship your order
- Payment processor — to take payment securely
- Google Analytics — anonymised browsing data
- Courier services — name and delivery address for shipping
We never sell your personal data to third parties.
How Long We Keep Your Data
- Order records: 7 years (UK tax law requirement)
- Customer service emails: 2 years
- Analytics data: 26 months
Your Rights
Under UK GDPR you have the right to access, correct or delete your personal data, and to object to processing. Email hello@ouijaboardz.com and we'll respond within 30 days.
You also have the right to complain to the Information Commissioner's Office (ICO).
Data Security
Our site uses HTTPS throughout. Payment processing is handled by PCI-DSS compliant providers. We do not store payment card data.